Overview
Zendesk is a ticket system with a knowledge base, routing, and reporting aimed at support teams that have outgrown a shared inbox. It is paid per agent. Setup of views, macros, and SLAs is what makes it feel organized rather than like a slower inbox. Small teams sometimes start on a lighter tool and move here when they need queues, roles, and a public help center.
Tags
- help-desk
- tickets
- knowledge-base
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