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Help Scout

Shared inbox and docs that feel closer to email than to a call-center suite.

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Overview

Help Scout is a shared mailbox with collision detection, saved replies, and a simple docs site. It is paid per user, with a trial. Teams that want to answer like humans, without a wall of macros and phone-tree features, tend to prefer it. It will not be the system you want for a large outsourced support floor. It is a good system for a product company that still knows its customers by name.

Tags

  • shared-inbox
  • email
  • docs

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